November 2, 2021 Written By: Samantha Cameron, Business Manager
Today people rely upon customer reviews and testimonies to decide which vendor to take their business to. Naturally, people want to work with a business that they can trust to get the job done effectively and efficiently within their time constraints. The HCI Solution relies on customer testimonies and references in gaining new customers. Our customers are eager to share their experiences in partnering with us and utilizing our products and services. To present a clear picture, we’ve come up with the following 5 Reasons Why Hospitals Partner with The HCI Solution.
1. Response Time/Communication
It can be frustrating when dealing with an unresponsive vendor, support team, or partner. The HCI Solution knows the impact unresponsiveness and lack of communication can have on productivity and the ability to meet critical deadlines. At The HCI Solution we strive for 1 hour response times, because time is valuable and so are our customer’s needs. We want to ensure that any inquiries, requests, and other correspondence are met with a timely response. Although we may not have an answer within the hour every time, we will do everything we can to acknowledge requests in a timely manner.
The HCI Solution has a mission to deliver reliable and cost-effective software solutions and services that reduce costs and improve healthcare efficiency for our customers so that they can provide better patient care. We value our customers and their opinions of us, because when our customers share positive testimonies of their experience working with us it means we’ve done our job right.
3. Deeply Integrated Solutions
When we develop and enhance solutions at The HCI Solution, our main priority is that they seamlessly integrate with the other relevant tools and customers’ specific workflows for which they were created. Our applications are easy to use and deeply integrate with MEDITECH, allowing for easy staff adoption. We want customers to feel comfortable using all of our solutions on a regular basis. Our main goal with our applications is to increase workflow efficiency, saving facilities time and money.
4. Competitive Pricing
The HCI Solution offers all products and services with hospital budgets in mind. We strive to meet customer’s needs with a price point that’s fair and affordable. We offer discounts when customers are interested in multiple products and services, or are interested in products or services for multiple facilities. With our Engineering Concierge Services plan, hospitals have saved thousands of dollars and know that no matter how many of their contracted hours are used in a month or what services they are used for, they will continue to pay their contracted monthly rate for the hours used.
5. Filling and Bridging the Gaps
It can be difficult finding the right staff to meet all technical needs – they may possess skills to meet certain employment needs, but it is getting more difficult to find well-rounded individuals that cover all of a facility’s needs. Recruiting, vetting, hiring, onboarding, and training individuals can be an arduous task that takes time and money. The HCI Solution is staffed with individuals that can fill those technical gaps facilities may face. With our highly experienced, well-rounded team, it’s safe to say we have our customers covered. They consider us their “one stop shop.”
It’s for all of these reasons that we know customers can take comfort in the decision of choosing The HCI Solution as their credible industry partner. We are committed to carry out our mission, company values, and focus on our vision.
To deliver reliable and cost-effective software solutions and services that reduce costs and improve healthcare efficiency for our customers so that they can provide better patient care.
Trust is the foundation of any good relationship, and that is why we work hard to build trust with all of our customers. We hold ourselves accountable to our customers, shareholders, partners and employees by honoring our commitments, providing results and striving for the highest quality. We also believe strongly in maintaining a high level of customer satisfaction, which is why all of our products come with a satisfaction guarantee.
To become the leader in software solutions to the healthcare industry by providing cost-effective and reliable products that lead to better patient care by:
• Enhancing patient safety
• Streamlining workflows
• Improving clinical efficiency
• Increasing IT efficiency
• Reducing costs
• Decreasing waste
When you choose The HCI Solution, you choose peace of mind.
Contact Us to find out how The HCI Solution could help you as a partner.