ContinuITy™: Maintaining Healthcare IT Continuity in an Age of Increased Threats
November 2, 2021 Written By: Samantha Cameron, Business Manager
Today people rely upon customer reviews and testimonies to decide which vendor to take their business to. Naturally, people want to work with a business that they can trust to get the job done effectively and efficiently within their time constraints. The HCI Solution relies on customer testimonies and references in gaining new customers. Our customers are eager to share their experiences in partnering with us and utilizing our products and services. To present a clear picture, we’ve come up with the following 5 Reasons Why Hospitals Partner with The HCI Solution.
1. Response Time/Communication
It can be frustrating when dealing with an unresponsive vendor, support team, or partner. The HCI Solution knows the impact unresponsiveness and lack of communication can have on productivity and the ability to meet critical deadlines. At The HCI Solution we strive for 1 hour response times, because time is valuable and so are our customer’s needs. We want to ensure that any inquiries, requests, and other correspondence are met with a timely response. Although we may not have an answer within the hour every time, we will do everything we can to acknowledge requests in a timely manner.
The HCI Solution has a mission to deliver reliable and cost-effective software solutions and services that reduce costs and improve healthcare efficiency for our customers so that they can provide better patient care. We value our customers and their opinions of us, because when our customers share positive testimonies of their experience working with us it means we’ve done our job right.
3. Deeply Integrated Solutions
When we develop and enhance solutions at The HCI Solution, our main priority is that they seamlessly integrate with the other relevant tools and customers’ specific workflows for which they were created. Our applications are easy to use and deeply integrate with MEDITECH, allowing for easy staff adoption. We want customers to feel comfortable using all of our solutions on a regular basis. Our main goal with our applications is to increase workflow efficiency, saving facilities time and money.
4. Competitive Pricing
The HCI Solution offers all products and services with hospital budgets in mind. We strive to meet customer’s needs with a price point that’s fair and affordable. We offer discounts when customers are interested in multiple products and services, or are interested in products or services for multiple facilities. With our Engineering Concierge Services plan, hospitals have saved thousands of dollars and know that no matter how many of their contracted hours are used in a month or what services they are used for, they will continue to pay their contracted monthly rate for the hours used.
5. Filling and Bridging the Gaps
It can be difficult finding the right staff to meet all technical needs – they may possess skills to meet certain employment needs, but it is getting more difficult to find well-rounded individuals that cover all of a facility’s needs. Recruiting, vetting, hiring, onboarding, and training individuals can be an arduous task that takes time and money. The HCI Solution is staffed with individuals that can fill those technical gaps facilities may face. With our highly experienced, well-rounded team, it’s safe to say we have our customers covered. They consider us their “one stop shop.”
It’s for all of these reasons that we know customers can take comfort in the decision of choosing The HCI Solution as their credible industry partner. We are committed to carry out our mission, company values, and focus on our vision.
To deliver reliable and cost-effective software solutions and services that reduce costs and improve healthcare efficiency for our customers so that they can provide better patient care.
Trust is the foundation of any good relationship, and that is why we work hard to build trust with all of our customers. We hold ourselves accountable to our customers, shareholders, partners and employees by honoring our commitments, providing results and striving for the highest quality. We also believe strongly in maintaining a high level of customer satisfaction, which is why all of our products come with a satisfaction guarantee.
To become the leader in software solutions to the healthcare industry by providing cost-effective and reliable products that lead to better patient care by:
• Enhancing patient safety
• Streamlining workflows
• Improving clinical efficiency
• Increasing IT efficiency
• Reducing costs
• Decreasing waste
When you choose The HCI Solution, you choose peace of mind.
Contact Us to find out how The HCI Solution could help you as a partner.
June 21, 2021 Written By: Danee Simmons, Sales Director
One of the most valuable assets a hospital has is its clinicians and staff. Keeping your employees engaged and satisfied in their roles is essential to optimal performance and staff retention. By safeguarding your employee fulfillment you can reduce the high cost and resource demands of staff attrition.
So how do you ensure staff satisfaction? There are countless things employers can do to boost moral and job satisfaction. The HCI Solution aims to help their employees sustain a passion for their work while helping minimize effort and wasted time for our customers. Simple initiatives and minimal effort can go a long way towards keeping your clinicians and staff happy.
Without empowering your staff with trust to make decisions and take action employees can not reach their full potential. To have a dream team where the employees take initiative, use their talent to problem solve and are innovative they must have the authority to use those skills. Delegating responsibilities with the intent to further develop and stretch your staff with clearly defined expectations and autonomy is the best way to provide structured staff empowerment. At The HCI Solution it is encouraged to continuously learn, grow and develop. With many of our Solutions for our customers being unique problems that have proved difficult to solve, HCI employees use creativity and their vast experience to overcome complicated tasks. Allowing the staff to enhance and steer their own job development ensures a mutually beneficial support system between staff and employer.
Reduce Workflow Interruption
Interruption of workflow with delayed system launches can put a damper on process turnover. Laggy launches to required systems is an example of wasted time that can be streamlined. The use of dynamic launches that can open in the background eliminating lag time or that can pass necessary information automatically from one program to another saves time and re-entering data. The HCI Solution achieves this through the use of LaunchIT for our customers. LaunchIT provides an intuitive solution that aims to eliminate unnecessary wait time to open another system and/or auto populating to the desired content. While a laggy launch might seem like an inconsequential nuisance, the time adds up quickly with multiple uses. When regulatory documentation is needed, keeping the time it takes to accomplish that task is a good idea to maintain compliance.
Support Staff With Needed Resources
Supporting your staff with the tools needed to achieve makes the clinical staff operations easier for everyone. Downtime can be one of the occasions when a good solution can make an enormous difference in the amount of work and frustration that is thrust upon the staff. Having a solution that mimics your current EHR and allows you to view all the necessary patient data to safely care for your patients while your system is down can prove invaluable. ContinuITy™ Downtime Portal was created with these factors in mind. Having an effective solution helps the clinical teams to continue to focus on their patients instead of the downtime obstacle leaving everyone with added peace of mind.
Time-consuming manual tasks that can be automated are another source of grievance for clinicians and staff. There are many ways to automate tasks in a hospital and The HCI Solution has come up with a few. The HCI Solution’s Data Services team uses scripting and other tools to automate compiles and/or processes. One example is providing batch processing for numerous workflow initiatives. Some tasks are extremely time-consuming but necessary. Batch processing eliminates the arduous effort and minimizes the burden.
Cut Down on Menial Tasks
It is frustrating and inefficient for high value resources to be tasked with menial objectives that eat up their time. SyncSolve® is an application designed to limit time on such tasks while encouraging ongoing dictionary management. Many internal initiatives are made easier or are dependent on the accuracy of dictionaries. This efficiency eliminates unnecessary manual entry and double keying. Keeping the LIVE and TEST synchronized is not only useful for best practice purposes but also saves extensive amounts of time during any system upgrade. By converting a time consuming strenuous task into a quick and easy duty it lightens the resource load and saves resources for critical purposes.
There are many ways to improve clinician/staff satisfaction. These listed suggestions just scratch the surface of actions that can be taken for this objective. When thinking about the strain on staff sometimes streamlining their workflows and providing helpful tools can be enough; allowing for autonomy and growth while providing tools is even better. The HCI Solution is committed to building relationships and going the extra mile. Let The HCI Solution take some of the burden and provide peace of mind.
Contact Us to find out how we can help improve your clinician/staff satisfaction.
March 18, 2021 Written By: Samantha Cameron, Business Manager
You may have noticed more and more hospitals are making the decision to upgrade systems. Nowadays updates and upgrades are important; they offer more advanced security, ease of use, and enhanced integration and workflow features. Hospitals have found themselves in a push to keep up with technological advances over the years and increase their interoperability and efficiency like never before. It’s time to be prepared for the expected and unexpected and avoid delaying initiatives and upgrades.
With this enhanced and forever advancing technology comes the need of highly knowledgeable, well-rounded IT staff to keep systems running smoothly and efficiently. Hospitals cannot possibly acquire staff for every technical need they will face. New initiatives add to the demand of current staff and many hospitals do not have all the technical resources necessary when it comes time to prepare for and execute all tasks, especially unforeseeable issues, upgrading may involve.
When the decision is made to upgrade systems there are many things to consider. Do you have the resources necessary for any report writing, conversions, or extracts that may be required? Will you have scripting, custom integration, interface engine, and/or software development needs, and do you have the staffing necessary to accommodate those needs while still maintaining daily operations? Are you prepared for the testing and any other adjustments required to go LIVE?
When the need arises to augment technical resources, the vendor search then begins. How much time is spent trying to find the right vendor to meet your needs? Do they offer all the services and products that your initiatives require? If the answer is no, are you then stuck searching for multiple vendors to make sure you are covered in every area? How much time, money, and effort is involved in searching, vetting, and negotiating with the vendors under consideration?
Working with multiple vendors can be challenging. The time and resources involved with coordinating projects requiring multiple areas of expertise can be very costly and taxing to any facility. Certain vendors can cause delays leaving all parties involved at a standstill, which can be inefficient and stressful. Wouldn’t it be nice to have one well rounded, technical resource at your disposal when you require assistance? One vendor to call on any time help is needed with the heavy lifting while you continue to focus on day-to-day operations.
These are the very reasons The HCI Solution developed a plan to help facilities augment their technical resources. Engineering Concierge Services is a revolutionary concept rolling all the different services that The HCI Solution offers into one customizable plan for the same monthly rate. Utilize hours when and where you need extra resources the most. Avoid delaying Go-LIVE by having a credible industry council partner at your disposal through the entire process.
Engineering Concierge Services Include:
|Data Services: NPR, RD, DR, SQL||Dictionary Management|
|Interface Engine Management||Business Analytics|
|Systems Integration||Database Management|
|Custom Scripting||Revenue Cycle|
|Custom Interfaces||Custom Software Development|
|Legacy System Archiving||Engagement Coordinator|
We have multiple customers that have utilized Engineering Concierge Service plans when preparing for upgrade. Peterson Health has and continues to utilize a number of our services under Engineering Concierge, through their MEDITECH Expanse upgrade and beyond to ensure cost effective project completion. Engineering Concierge even allowed them to replace 4 vendors with a single point of contact saving them time, money, and the headache of coordinating with multiple vendors. Read PETERSON HEALTH’S TESTIMONIAL about their experience utilizing The HCI Solution’s Engineering Concierge Services.
Engineering Concierge Services is a versatile plan designed to fit any hospital’s budget. Sign on for as many or as few hours as you desire, lock in that competitive hourly rate, and split the cost into the same monthly payment for a year. Use your hours when and where you need the extra assistance, those hours are yours until they are used up with no expiration. Be prepared for the expected as well as the unexpected with Engineering Concierge Services.
Detailed look of how Engineering Concierge Services work.
Learn more about Engineering Concierge Services.
Contact Us to discuss your customized Engineering Concierge Services plan options.
November 24, 2020 Written By: Ken Hoffman, President/Owner
Single Sign-On (SSO) is not the entire answer to clinical efficiencies but rather one important piece of the puzzle. There is no doubt SSO enabled software has allowed users to become more efficient, but the missing piece of the puzzle is clinical content sharing between applications. Clinical content, like what patient you’re on in the EMR, what clinical application you’re in, what user is logged into the workstations, what user is logged into the EMR, etc., are key pieces to the efficiency puzzle. Most clinical EMR software supports some level of FHIR API’s calls which have added much to the missing clinical content piece of efficiency, but it doesn’t solve the entire workflow challenge.
The missing piece of the puzzle is integrating other clinical software into the clinical EMR workflow with clinical and other content. Several specific challenges exist with content sharing, like is the user logged into the EMR the same as the user logged into the workstation? When launching other clinical applications from the EMR your SSO and content software must know who’s logged in to the EMR and who’s logged into the workstation. In the case of multi-user workstations, you want to know what EMR user is launching into the other clinical software. Another challenge is using Health Information Exchange (HIE) or other collaborative content sites and the delay to compile them when needed. For instance, you might want to precompile HIE or collaborative content when the user is on a specific screen so when they need it the content is immediately available, no need to wait while it compiles.
One way in which this efficiency has been achieved is through the use of LaunchIT. HCI’s LaunchIT application is designed to meet all the clinical content challenges without complicated, fragile software design. If you have clinical software you want to integrate with your clinical EMR workflow with SSO and content, LaunchIT is what you’re looking for. Powerful, solid architecture to meet all your clinical software integration needs.
Click here to learn more about how you can optimize your workflow with LaunchIT.
Contact Us to schedule a demo and see LaunchIT in action.