5 Reasons Why Hospitals Partner with The HCI Solution

Today people rely upon customer reviews and testimonies to decide which vendor to take their business to. Naturally, people want to work with a business that they can trust to get the job done effectively and efficiently within their time constraints. The HCI Solution relies on customer testimonies and references in gaining new customers. Our customers are eager to share their experiences in partnering with us and utilizing our products and services. To present a clear picture, we’ve come up with the following 5 Reasons Why Hospitals Partner with The HCI Solution.

1. Response Time/Communication

It can be frustrating when dealing with an unresponsive vendor, support team, or partner. The HCI Solution knows the impact unresponsiveness and lack of communication can have on productivity and the ability to meet critical deadlines. At The HCI Solution we strive for 1 hour response times, because time is valuable and so are our customer’s needs. We want to ensure that any inquiries, requests, and other correspondence are met with a timely response. Although we may not have an answer within the hour every time, we will do everything we can to acknowledge requests in a timely manner.

Interior Health HCI Response Times Testimony

2. Reputation

The HCI Solution has a mission to deliver reliable and cost-effective software solutions and services that reduce costs and improve healthcare efficiency for our customers so that they can provide better patient care. We value our customers and their opinions of us, because when our customers share positive testimonies of their experience working with us it means we’ve done our job right.

Skagit HCI Reputation Testimony

3. Deeply Integrated Solutions

When we develop and enhance solutions at The HCI Solution, our main priority is that they seamlessly integrate with the other relevant tools and customers’ specific workflows for which they were created. Our applications are easy to use and deeply integrate with MEDITECH, allowing for easy staff adoption. We want customers to feel comfortable using all of our solutions on a regular basis. Our main goal with our applications is to increase workflow efficiency, saving facilities time and money.

4. Competitive Pricing

The HCI Solution offers all products and services with hospital budgets in mind. We strive to meet customer’s needs with a price point that’s fair and affordable. We offer discounts when customers are interested in multiple products and services, or are interested in products or services for multiple facilities. With our Engineering Concierge Services plan, hospitals have saved thousands of dollars and know that no matter how many of their contracted hours are used in a month or what services they are used for, they will continue to pay their contracted monthly rate for the hours used.

Heywood Competitive Pricing HCI Testimony

5. Filling and Bridging the Gaps

It can be difficult finding the right staff to meet all technical needs – they may possess skills to meet certain employment needs, but it is getting more difficult to find well-rounded individuals that cover all of a facility’s needs. Recruiting, vetting, hiring, onboarding, and training individuals can be an arduous task that takes time and money. The HCI Solution is staffed with individuals that can fill those technical gaps facilities may face. With our highly experienced, well-rounded team, it’s safe to say we have our customers covered. They consider us their “one stop shop.”

It’s for all of these reasons that we know customers can take comfort in the decision of choosing The HCI Solution as their credible industry partner. We are committed to carry out our mission, company values, and focus on our vision.


To deliver reliable and cost-effective software solutions and services that reduce costs and improve healthcare efficiency for our customers so that they can provide better patient care.


Trust is the foundation of any good relationship, and that is why we work hard to build trust with all of our customers. We hold ourselves accountable to our customers, shareholders, partners and employees by honoring our commitments, providing results and striving for the highest quality. We also believe strongly in maintaining a high level of customer satisfaction, which is why all of our products come with a satisfaction guarantee.


To become the leader in software solutions to the healthcare industry by providing cost-effective and reliable products that lead to better patient care by:
• Enhancing patient safety
• Streamlining workflows
• Improving clinical efficiency
• Increasing IT efficiency
• Reducing costs
• Decreasing waste

When you choose The HCI Solution, you choose peace of mind.

Contact Us to find out how The HCI Solution could help you as a partner.


Manage Reporting Workflow with DefinITy

In my previous post regarding MPI consolidation, we observed how a conversion/upgrade effort, though an intensive undertaking, presents many opportunities to improve our organization and workflow. One of these opportunities is how we can improve our data governance, specifically the process of evaluating and planning our reporting needs. This is most apparent during a platform change, and that will be the use case I’ll be focusing on, but the same considerations can be applied whether we are in the process of upgrading our HCIS or during the maintenance cycle.

Reporting is central to our day-to-day operations and long-term planning, and over time we accrue hundreds of essential reports, distributed throughout our HCIS and depended on by our multi-disciplined user base. When planning for an upgrade, many of these reports will need to be rewritten in light of enhanced functionality and changes present in the new system. In 2018, our development partner Halifax Health completed their upgrade from MEDITECH Client Server to MEDITECH Expanse. Planning for this upgrade, Halifax needed a way to evaluate the full scope of their accumulated reports and effectively determine the best way to consume the report governance elephant.

We begin by answering a series of questions, based on our particular upgrade effort. Such as: Exactly how many reports do we currently have? How can this number be reduced? Out of these reports, we want to determine relevance, and if relevant, then priority and upgrade requirements. What type of report is it, i.e. NPR Report Writer or Data Repository? Is the application the report references changing platforms (NPR to M-AT)? Does the latest MEDITECH version provide standard functionality that makes the report obsolete? Once these questions have been answered, we can begin to delegate the individual reports to internal or external resources that will be responsible for rebuilding and testing the reports in the new MEDITECH platform.

DefinITy is our report tracking and governance solution that was born out of Halifax Health’s planning and analysis effort. DefinITy facilitates the upgrade process by providing a means to easily track and manage the steps from report discovery and analysis through testing and finalizing the new report version. Existing report metadata and usage criteria are loaded into the DefinITy database, and then assigned an owner, i.e. the user responsible for determining the relevance of the report. Report owners can then manage their list of reports, by canceling reports no longer needed, or confirming the request for an upgrade of the report, adding any additional details or requirements. Requested reports are then assigned to a resource for tracking the completion of the new version of the report.

Sound planning and consideration ensure that we make the most of the opportunities presented to us during an upgrade effort. Using a tool to manage and track the report update process in phases, allows us to focus on the upgrade as a whole while delegating out the details to the correct resources. To assist sites with this process, The HCI Solution offers a complementary report analysis, providing a high-level overview of a site’s current reporting footprint and usage, and highlighting those reports that will be impacted by platform upgrades. We also offer a full suite of Data Services, in the event that you are looking for external resources to assist with your reporting needs, regardless of your MEDITECH version.

Please feel free to check out our no-obligation Request a Quote Form

To learn more about The HCI Solution’s DefinITy  CLICK HERE.


Accelerated Clinical Alerts

Laboratory diagnostics are critical to clinical decision making and the managed care for most disorders. The Clinical Laboratory Standards Institute states that, “quality testing encompasses aspects spanning throughout the total testing process.” This begins on the continuum with test ordering and concludes with results communication to the requesting physician. The identification and timely communication of results are regarded as one of the essential elements of good laboratory practice.

Although the agreement in the various national and international organizations is consistent, the practices of critical results management vary tremendously. Although this has been a focus for many years, many organizations have difficulty in practice. All recommendations call for the mandatory need to implement practices of communicating critical results and notification or acknowledgement recording.

Technology can solve this issue of efficient and timely communication with clinicians. This can easily be accomplished in this day of secure communications via a mobile device. Add in a platform agnostic product with no need for an application download, a means to acknowledge results, and you have an easy manner in which to accomplish clinical alerting.

To learn more about accelerated clinical alerting with Nuntio  CLICK HERE.

Email us for a private demo at info@thehcisolution.com.